Community Resources

How do I get help with?

Crisis/Emergency Services

Search Virginia 211 or dial 2-1-1 TOLL FREE to find community services and programs in your area.

Concern Hotline established in 1968, is a volunteer-operated hotline providing crisis intervention, suicide prevention and information and referral services, to anyone in need, 24 hours a day, and 7 days a week. The hotline services Lord Fairfax Planning District 7 (LFPD7). The hotline also contracts with Northwestern Community Services Board (NWCSB) to provide 24-hour crisis care intervention.

  • Clarke County 540-667-0145
  • Frederick County 540-667-0145
  • Page County 540-743-3733
  • Shenandoah County 540-459-4742
  • Warren County 540-635-4357
  • Winchester 540-667-0145

American Red Cross  The Top of Virginia Chapter of the American Red Cross is a volunteer-led, humanitarian organization, supported by committed staff members, that provides relief to disaster victims and helps people to prevent, prepare and respond to emergencies. Provides aid to military families, blood services, disaster relief, and health and safety instruction.  (540) 662-5412

Suicide Prevention Lifeline  1-800-273-8255  provides 24/7 free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Virginia Sexual and Domestic Violence Action Alliance  Free. Confidential. 24 hours a day. 

1-800-838-8238 Text: 804-793-9999 – if someone has hurt you in the past or is hurting you now, we’re here to listen and to help. If you are a friend, family member, or professional wondering how to help someone, or just want to know more about sexual assault, stalking, controlling behavior, or intimate partner violence…call us. 

LGBTQ Partner Abuse and Sexual Assault Hotline 1-866-356-6998 Text: 804-793-9999 -provides a free and confidential telephone service for lesbian, gay, bisexual, trans, and queer or questioning callers looking for information or help regarding intimate partner abuse, sexual assault, and stalking.

The Laurel Center  Provides services to domestic and sexual violence survivors in the City of Winchester, Frederick County and Clarke County and to sexual violence survivors in Warren County.  24-Hour Hotline: 540-667-6466

Response, Inc.  Response is a Shenandoah County community organization dedicated to preventing and helping people overcome the problems of sexual and domestic violence and other forms of abuse through outreach, advocacy, education and supportive services. 24-Hour Hotline 1- 540-459-5161

SAFE   Provides services to Culpeper, Fauquier, Madison, Orange, and Rappahannock VA. The hotline is for victims/survivors of domestic violence and sexual assault who need someone safe to talk to or need immediate help. Family members and friends may call also to seek information to help as well as receive services to help cope during or after the situation as well. The hotline number is 800-825-8876.

Housing / Basic Needs

Blue Ridge Area Food Bank – Founded in 1981, the Blue Ridge Area Food Bank is the largest organization alleviating hunger in Western and Central Virginia. In all, we serve 25 counties and 9 cities on either side of the Blue Ridge through distribution centers in Charlottesville, Lynchburg, Winchester and Verona.

C-Cap Winchester  CCAP maintains a food pantry, operates a clothing center with all sizes, and offers assistance in other areas such as rents, utilities and prescription drugs.

C-Cap Front Royal  C-CAP (The Congregational-Community Action Project) is a volunteer-operated, non-profit, tax-exempt corporation that provides emergency food, clothing and limited financial aid to local families in need serving the Front Royal – Warren County, Virginia area.

Front Royal Presbyterian Church – Ministries include Community Table, that serves meals every Thursday to the needy, Community Youth Fellowship (Ecumenical) and Backpack Buddies, which gives food to take home for school children on Fridays throughout the school year.

Faithworks Incorporated– provides rental assistance to homeless individuals – (540) 877-6409

Habitat for Humanity – Habitat for Humanity of Winchester-Frederick County is a Christian ministry that mobilizes community resources and trusted partners to enhance people’s lives by building and renovating homes.   

House of Hope – Housing, counseling, and other services for men in Warren County

People Incorporated of VA – Provides opportunities for economically disadvantaged people to reach their goals in order to enhance their lives, their families, and their communities. Provides Project Discovery (college preparation and site visits), low-income multi-family housing, financial literacy classes, and consumer loans to area residents. (540) 459-9096

Shenandoah Alliance for Shelter Provides a variety of rental assistance.  To determine if you or your household qualifies for housing assistance you must first contact the Centralized Housing Intake Line at 540-271-1701.  You will be required to leave a message with your name, number, and brief description of your housing crisis and a trained intake counselor will contact you and complete an assessment. 

Winchester Rescue Mission Provides shelter, supportive services, and advocacy to men.

Winchester Area Temporary Thermal Shelter (WATTS) Provides safe, temporary, overnight cold weather shelter for homeless adult guests at host sites in Winchester and Frederick and Clarke Counties.

Substance Abuse

CLEAN, INC  Provides services to the City of Winchester and the counties of Frederick, Clarke and Shenandoah.  Community and Law Enforcement Against Narcotics, Inc.  (CLEAN, Inc.)  The purpose of this group is to assist in the development and implementation of community-wide programs directed at reducing the demand for and availability of alcohol, tobacco and other drugs, and other adolescent problem behaviors of violence, delinquency, teen pregnancy, school dropout, and supporting healthy activities and programs for families and children.

Northwestern Community Services – Amherst Clinic

Substance Use Disorders Program Information: Confidential Warmline – 833-626-1490

Confidential 24 hr peer to peer service for individuals, family members, or those who would like someone to talk to about their journey. Peers provide personal experiences of wellness, recovery, and hope. Peers are not licensed professionals and it is not a crisis hotline.

Start Your Recovery – Online recovery tool that helps students take steps toward a more healthy relationship with drugs and alcohol

Alcohol Addiction Center – committed to helping people and their families get help from alcoholism through education and free resources

Mental Health/Counseling

Northwestern Community Services Board  Northwestern Community Services offers services for children and adults affected by emotional/behavioral disorders, mental illness, substance use, and intellectual disabilities and developmental disabilities (ID/DD).  NWCS also provides 24-hour emergency evaluation, short-term treatment and hospital referral to individuals having mental health, emotional, substance use, or behavioral crises that pose a safety risk to themselves or others. Service City of Winchester and the counties of Clarke, Frederick, Page, Shenandoah, and Warren.

  • Page County Clinic
    540-743-4548
  • Shenandoah County Clinic
    540-459-5180
  • Warren County Clinic
    540-636-2931
  • Winchester Area Clinic
    540-667-8888

Rappahannock-Rapidan Community Services Board  Provides Behavioral Health Services to Culpeper, Fauquier, Madison, Orange, and Rappahannock counties. Phone: (540) 825-3100

Health Care

Abba Care  – A non-profit organization that has served women in the Winchester area since 1988. Completely supported by donations from individuals, churches and organizations. There is no charge for any of their services.

AIDS Response Effort  – Services and advocacy for victims of AIDS/HIV in Frederick, Clarke, Warren, Shenandoah, Page, and the City of Winchester

Blue Ridge Hospice  – A Virginia-licensed, Medicare and Medicaid-certified, nonprofit healthcare organization serving the city of Winchester and counties of Frederick, Clarke, Warren, Shenandoah, Page, Loudoun, Fauquier, Rappahannock, and beyond. Blue Ridge Hospice physicians and interdisciplinary teams of nurses, certified nursing assistants, chaplains, social workers, music therapists and bereavement counselors help patients and families prepare for, understand, and make informed decisions at the end of life and throughout the grieving process.

Brain Injury Association of Virginia –  Offers a variety services on brain injury related topics including linkage to state and local resources, public awareness outreach, educational programs to community groups and professionals, linkage to brain injury support groups, and public policy leadership. Also offers Camp Bruce McCoy for adults with brain injury. (540 525-4516)

Faith in Action  – Free transportation to health care appointments (540) 536-1006

Free Medical Clinic of Northern Shenandoah Valley  – The Free Medical Clinic has been providing medical care to the uninsured and low-income families, serving residents in Winchester City, Frederick and Clarke Counties since 1986.

Our Health, Inc.  – Our Health is a non-profit community resource, affiliated with Valley Health, which supports community agencies in the Northern Shenandoah Valley.

The Partnership for Prescription Assistance – Helps qualifying patients without prescription drug coverage get the medicines they need through the program that is right for them. Call 1-888-4ppa-now (1-888-477-2669) TO SEE IF YOU ARE ELIGIBLE.

Shenandoah County Free Clinic  – Free health care for low income individuals (Woodstock)

Shenandoah Dental Clinic  – Free dental care for low income individuals (540) 459-9333

St. Luke Community Clinic  – St. Luke Community Clinic is a nonprofit, community-based organization of volunteers and staff committed to providing access to quality health care services to low income uninsured residents of Front Royal and Warren County.  The clinic is a free clinic providing chronic and acute care.

The Virginia Health Care Foundation – Dedicated to helping uninsured and underserved Virginians get the primary medical care, dental services, mental health care, children’s health insurance and prescription medications they need

Family Services

Virginia Department of Social Services – This link to CommonHelp will allow you to:

  • Screen for eligibility for social services benefits & services
  • Apply for these benefits & services (including renewals)
  • Check the status of their benefits
  • Report changes to their status
  • Access help 24/7

Local DSS contacts:

Child Safe Center  Promotes a child focused approach to investigation, prosecution and treatment of child abuse by providing a safe, child-friendly facility, a Multidisciplinary Team response to abuse allegations and professional support, education and advocacy services.

Healthy Families of Shenandoah County – Parenting education for at-risk families

Healthy Families of Northern Shenandoah Valley – Provides education and support for all families to promote healthy births and ensure children can reach school age emotionally and physically healthy in Frederick County, Clarke County, Warren County and the City of Winchester, Virginia.

A Small Hand – Provides help to infants (newborn to 36 months) in Shenandoah County in the form of a week’s supply of formula, food, disposable diapers and wet-wipes, plus gently used clothing and baby items as donations permit. Open each Thursday from 9-11 and from 5-7. Services for children on WIC or WIC-Eligible. Call or e-mail before first visit. (540) 933-6313

Virginia Easy Access – Secure and confidential connection to community resources for older adults, individuals with disabilities, Veterans, families, and the providers that support them.

Legal Assistance

State of Virginia court system

Blue Ridge Legal Services – Blue Ridge Legal Services, Inc. (BRLS) is a nonprofit charitable law firm providing free legal assistance in civil matters of critical importance to low-income residents of the Shenandoah Valley and Roanoke Valley.

Education / Employment

Virginia Employment Commission

Literacy Volunteers of Winchester Area – Our vision remains to equip adult students with the essential skills to navigate through a complex world of instructions and information while building literacy and computer proficiency.

Virginia Child Care Resource and Referral Network – a community-based network of early care and education specialists whose purpose is to deliver services to families, child care professionals and communities to increase the accessibility, availability, and quality of child care in Virginia.

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