Office of Workforce Solutions Holds Customer Service Event

For Immediate Release:
September 12, 2011

Primary Media Contact:
Sally Voth
Public Relations Specialist
svoth@lfcc.edu
Phone: 540-868-7134

The Office of Workforce Solutions at Lord Fairfax Community College (LFCC) will help local professionals raise their awareness of exceptional customer service and the vital role it plays in any business or organization through its National Customer Service Day event on Friday, October 7, 2011.  The event begins at 8:30 a.m. and ends at 3 p.m., with morning workshops on the topics, “Connect with Your Customers” and “Create Exceptional Customer Satisfaction.”  The afternoon session will be led by Jim Stutzman, of Jim Stutzman Chevrolet-Cadillac-Buick in Winchester, and focuses on the individual’s role in providing outstanding customer service.

 Cost of the National Customer Service Day event is $79 and includes lunch.  There is a 20% discount for organizations enrolling 2 or more.  For those who want to continue their training on this topic, additional workshops are available through the Workforce Solutions’ Customer Service Series, including Communicating with Customers, Give ‘Em the Pickle, and A Complaint is a Gift.

 For more information, contact the Office of Workforce Solutions at the Middletown Campus, (540) 868-7021.

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Founded in 1970, Lord Fairfax Community College is a multi-campus public institution of higher education. With four locations — Middletown, Warrenton, Luray-Page County and most recently, Vint Hill— the College serves eight localities in the Shenandoah Valley and northern Piedmont regions. The localities are the counties of Clarke, Fauquier, Frederick, Page, Rappahannock, Shenandoah and Warren and the city of Winchester. LFCC offers more than 75 associate degree and certificate programs in a wide variety of disciplines, in addition to providing access to bachelor’s, master’s and doctoral degree programs offered on site by a four-year institution. LFCC also serves the business community by offering workforce preparation programs for employees and employers. LFCC serves more than 9,000 unduplicated credit students and more than 11,000 individuals in professional development and business and industry courses annually.

Lord Fairfax Community College (LFCC) is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Lord Fairfax Community College. Lord Fairfax Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities and does not discriminate on the basis of race, color, sex, age, religion, disability, national origin, marital status, political affiliation, sexual orientation, or other non-merit factors. LFCC also prohibits sexual misconduct including sexual violence or harassment.

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