LFCC Offers Customer Service Workshop – "The Napkin, the Melon & the Monkey"

For Immediate Release:
September 29, 2009

Primary Media Contact:
Sally Voth
Public Relations Specialist
[email protected]
Phone: 540-868-7134

What do a napkin, a monkey and a melon have in common? Come to a special customer service conference and find out! Lord Fairfax Community College (LFCC) invites you to come and celebrate National Customer Service Week (Oct. 5-9, 2009) with an exciting new workshop that explores what it means to be a dedicated customer service professional.

From 9 a.m.–3 p.m. on Wednesday, Oct. 7, conference participants will learn from “The Napkin, the Melon & the Monkey: A Customer Service Fable: How to be Happy and Successful at Work and Life Simply by Changing Your Mind,” by Barbara Burke. This little book with a big message is the inspiration for the day’s topics, which include:

  • dealing with difficult customers
  • drinking “S.O.D.A” (Stop, Observe, Decide, Act) relieves stress
  • building team spirit
  • “Ahas!” you will want to adopt to gain an overall positive attitude in your everyday life 

The program will be held at the Middletown Campus, 173 Skirmisher Lane, Middletown, Va. The cost is $95. All participants will receive a copy of the book and enjoy a catered lunch. For more information, or to register, call LFCC Workforce Solutions at 540-868-7021 or visit http://www.lfccworkforce.com/ .


Founded in 1970, Lord Fairfax Community College is a multi-campus public institution of higher education. With four locations — Middletown, Warrenton, Luray-Page County and most recently, Vint Hill— the College serves eight localities in the Shenandoah Valley and northern Piedmont regions. The localities are the counties of Clarke, Fauquier, Frederick, Page, Rappahannock, Shenandoah and Warren and the city of Winchester. LFCC offers more than 75 associate degree and certificate programs in a wide variety of disciplines, in addition to providing access to bachelor’s, master’s and doctoral degree programs offered on site by a four-year institution. LFCC also serves the business community by offering workforce preparation programs for employees and employers. LFCC serves more than 9,000 unduplicated credit students and more than 11,000 individuals in professional development and business and industry courses annually.

Lord Fairfax Community College (LFCC) is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Lord Fairfax Community College. Lord Fairfax Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities and does not discriminate on the basis of race, color, sex, age, religion, disability, national origin, marital status, political affiliation, sexual orientation, or other non-merit factors. LFCC also prohibits sexual misconduct including sexual violence or harassment.